Frequently Asked Questions

Bounce house rentals start at $99.99. We offer a variety of sizes and themes to fit your party needs. Additional fees may apply for special requests, delivery, setup, and other optional services.

Yes. All orders require a 50% nonrefundable credit card deposit. If you cancel your order, you may receive a raincheck that is good for up to 1 year.

We accept cash and credit cards. If paying by cash, please have exact change because our drivers do not carry cash.

Yes. You can check availability and reserve online through our Order By Date page.

We recommend booking as early as possible, especially for weekends, holidays, graduation season, school events, and water slide rentals.

The price of our products covers the cost of the rental item itself. A delivery and setup fee may be applied at checkout. If you are located within 5 miles of the 78227 area, you may be eligible for complimentary delivery and setup. Prices do not include sales tax.

Yes. We deliver to surrounding areas, but travel fees may apply due to distance, fuel costs, extra labor, or the possible need for an additional truck. Please contact us for a current quote.

Setup time depends on how many rentals we have that day. Generally, we arrive 1–3 hours before the rental time begins. On very busy days, we may need to set up earlier or even the day before. If that happens, we will contact you to confirm someone will be at the location.

Our team may arrive near the scheduled end time, but we do not begin teardown before your rental time is over unless it was previously arranged or approved.

Yes, we love setting up at Parks. However, most parks do not have electricity, so you will usually need to rent a generator. Park spaces may also be first come, first served unless reserved through the city or venue.

Yes. The rental equipment should be clean when you receive it. E&E Rentals cleans and disinfects equipment after every rental.

Yes. A blower keeps air in the inflatable the entire time. Once unplugged, the unit will deflate. We require an outlet within 50 feet of the unit or a generator. Longer cords can trip breakers, so we bring our own heavy-duty cords.

Many inflatables are around 15x15, but sizes vary by unit. Please check the space required for each item near the product photo. Some units are very large and require extra room for stakes, the blower, and safe clearance from walls, fences, trees, or other objects.

Please check the requirements listed with each inflatable. Larger inflatables can weigh hundreds of pounds, so we need a clear path and enough access to the setup area. At least 4 feet of access is recommended for many larger units.

We can set up on grass, dirt, asphalt, and concrete. We cannot set up on rocks because the constant rubbing can damage the vinyl.

Please contact us before booking if your setup area has stairs, a tiered backyard, steep slopes, tight gates, or limited access. Some inflatables are very heavy and may not be able to be moved safely through difficult access areas.

Yes. A link is included in your receipt after ordering, or you may contact us and we can provide more information.

Normal wear and tear is not your responsibility. However, damage caused by negligence or failure to follow safety rules may be the customer’s responsibility. Examples include not turning off the blower during high winds, allowing prohibited items inside the unit, or failing to follow posted safety instructions.

We require a 50% nonrefundable deposit at the time of booking. If you need to cancel due to weather or another reason, eligible cancellations may receive a raincheck that is good for up to 1 year.

If weather becomes an issue before setup, contact us about rescheduling options. Once setup has occurred, rainchecks are not issued for any reason, including weather.

No. Inflatables should not be used during unsafe wind conditions. If conditions become unsafe, all guests must exit the inflatable and the unit should be turned off.

Deposits are nonrefundable. If eligible, your deposit may be held as a raincheck valid for up to 1 year toward a future rental.